On arrival at the Emergency Centre, you will be greeted by a receptionist who will collect your particulars. A registered nurse will be called immediately and he/she will then take your history and vital signs to determine your triage category.
All Emergency Centres work on an International Triage System of 1 to 5 to determine the order of priority that patients are seen.
|Category 1||Life threatening problems – “heart attacks”, unconscious patient etc||Seen immediately|
|Category 2||Imminently life-threatening condition such as chest pain and severe asthma.||Seen within 10min|
|Category 3||Severe illness, bleeding heavily from cuts, major fractures, dehydrated patients etc.||Seen within 30min|
|Category 4||Less severe symptoms or injuries, such as a foreign body in the eye, sprained ankle, migraine or earache.||Seen within 1 hr|
|Category 5||Coughs, “colds”, reviews, request for scripts etc||Seen within 2 hrs|
PATIENTS ARE SEEN IN ORDER OF SEVERITY OF THEIR MEDICAL PROBLEMS & NOT IN THE ORDER OF THEIR ARRIVAL TO THE EMERGENCY CENTRE
Nursing staff will also assess your pain and/or discomfort and arrange for appropriate analgesia to assist you after informing medical staff of your triage category.
Throughout your stay in the Emergency Centre, further observations and assessments of your condition will be undertaken while we are awaiting results of X-ray, pathology and other ancillary services.
At all times, medical staff are aware of your situation.
Often, all staff are involved in the care of critically ill patients brought to the department by the Queensland Ambulance Service.
If this causes a delay, you will be updated on when you will receive further medical attention. At all times, please advise staff if you are concerned in any way.